Return Policy

**Return Policy**

At Five Market, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a **free return and full refund** within 30 days of receiving your order.

**Eligibility:**
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- Footwear must be returned in the original shoebox without damage or tape directly on the box.
- Personalized or customized items are eligible only if defective or damaged upon arrival.

**How to Initiate a Return:**
1. Contact us via email at **dolphin@fivemarket.net** with your order number and reason for return.
2. Our team will provide a prepaid return shipping label within 24 hours.
3. Pack the item(s) securely and drop off the package at any authorized shipping location.

**Refund Process:**
- Once your return is received and inspected, we will process your refund within 5–7 business days.
- Refunds are issued to the original payment method.
- You will receive a confirmation email once the refund is complete.

**Free Return Shipping:**
We cover all return shipping costs — no deductions, no hidden fees.

**Contact Information:**
- **Address:** No. 88, West Nanjing Road, Jing'an District, Shanghai
- **Email:** dolphin@fivemarket.net
- **Phone:** +86 19519593862

**Exclusions:**
- Items marked as final sale or clearance are not eligible for return.
- Products damaged due to improper use or wear will not be accepted.

We are here to help. If you have any questions, please reach out to our customer service team — we’ll respond within 24 hours.